Make sure the tracker’s battery has charge. Bring the Fitbit tracker close to the plugged in dongle. It the dongle is disconnected, you should make sure that it’s properly connected or insert it into a different USB port or computer. You can also check whether the dongle is connected on the Fitbit Connect main menu. “USB Dongle Connected” should be displayed on the drop-down menu.
On a Mac, check the menu bar for the Fitbit Connect icon. Go system tray where “USB Dongle Connected” should be displayed. Find out whether the dongle is connected.
Sometimes, your Fitbit won’t sync because the wireless dongle has not been recognized by Fitbit Connect. Make Sure Fitbit Connect Recognizes Your Device You might be required to enter a greeting with a maximum of 8 characters. Click Next and your Fitbit will connect to your online account. Confirm that Fitbit Connect has identified the tracker depending on the type of Fitbit you’re using. Follow the instructions displayed on the screen. Plug the USB dongle that came with your tracker into your computer and start the pairing process. Select the Fitbit device you are setting up when prompted. You’ll be required to choose whether you are a new user or you already have an account. Launch Fitbit Connect and set up a new device on the main menu.
Fitbit connect download mac install#
Install Fitbit Connect by following the instructions as prompted. This will download Fitbit Connect for you operating system (PC or Mac). Go to the Fitbit setup page and click on the pink download button. Consequently, you will need to set up your Fitbit tracker on a computer. If it’s not there, then no tracker is paired with your account. To determine if this is the reason why Fitbit won’t sync, log into your account and locate the gear icon at the top right hand side of your screen. Check That Your Fitbit Device Is Paired With Your Fitbit Account If all the above conditions have been met and your Fitbit won’t sync, do the following: 1. Your Fitbit is supposed to sync automatically with your computer or compatible mobile device every 15 minutes as long as there is new data to upload, your computer or device is powered on and connected to the internet, the wireless sync dongle that comes with the device is inserted into a USB port, you’ve installed and are running Fitbit Connect, and the device is within 20 feet of your mobile device or computer. When this happens, you need to troubleshoot it to get back to normal service. There are times when your Fitbit won’t sync with the website. All this data is uploaded to the Fitbit website where you can access. Fitbit devices record data on the number of steps walked, steps climbed, quality of sleep and other personal metrics.
The wireless-enabled wearable technology devices help users monitor and measure their daily activities. Fitbit activity trackers are quickly growing into one of the most in demand products globally.
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